What if a source stops returning results?
Sources rot. Domains change, paywalls harden, channels go private. A quiet source is usually one of those, not a hidden SentryDock outage.
Work through this list:
- Open the source URL in a private browser window.
- If you hit a login, paywall or “enable JavaScript” wall that never finishes, the source is no longer usable — remove it.
- If the page redirected to a new URL, add the new one and drop the old one.
- If the page loads publicly and still never appears in runs, note the monitor name and URL and email support@sentrydock.com.
Do not
- Paste passwords or session cookies into support email.
- Leave broken sources in place “in case they come back” — they occupy the cap.
- Assume a quiet news week is a broken source; check other sources on the same monitor first.