How do SMS alerts work?
SMS is interruptive on purpose. Use it for a named-account Truth Social monitor, a plant-outage monitor, or another brief where minutes matter. Do not send a general “markets” monitor to SMS.
Availability depends on workspace settings. A phone number must be on the account, and your organisation may restrict SMS in team policy.
Good use
- One realtime monitor with a strict brief.
- A backup when you will not see Slack for a few hours.
Poor use
Every monitor. You will disable SMS in a day and miss the one alert that mattered. Keep SMS scarce so you still trust it. If a topic is noisy, fix the brief and sources first — SMS will not make a bad monitor more useful, it will only make it louder.
If a text does not arrive
- Confirm the monitor produced a result in the workspace.
- Check the number on the account and any team policy that disables SMS.
- Try email or Slack for the same item to see whether the miss is the destination or the monitor.
- Email support@sentrydock.com with the monitor name and time. Do not send one-time codes.