How do I change plan or cancel?
Plan changes and cancellations run through the billing portal attached to your account (the same customer record used at checkout). Open billing settings and choose the portal, or email support@sentrydock.com if you cannot reach it.
Canceling stops the next charge. Whether you keep access until the period end is on the invoice and portal, not on a custom promise in this article.
Typical path:
- Sign in and open billing or plan settings.
- Open the customer portal.
- Choose a new plan, an interval change, or cancel.
- Read the confirmation: next charge date, or when access ends.
- If the portal is missing, email support@sentrydock.com from the account email. Do not send card numbers.
After cancel
Monitors stop being something you should rely on once access ends. Export anything you need before that date. Re-subscribing later does not require a new company, but you will set destinations again if they expired.