How do I contact support?
Human support is email: support@sentrydock.com. There is no phone queue in this help center. General enquiries can use hello@sentrydock.com; press can use press@sentrydock.com.
The fastest tickets include the monitor name, approximate time (with timezone), the original source URL, and what you expected. Screenshots of the workspace help; secrets do not.
What to include
- Account email.
- Monitor name.
- Approximate time and timezone.
- Original URL if an item was missed or wrong.
- Destination (email, Slack, …) if delivery failed.
What we cannot do by email
We cannot “just turn off filtering” globally, scrape a login-only portal for you, or promise that every public page on the internet will be seen. We can fix broken connections, explain a miss, and tighten a brief with you.